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  2. Q&A


  • About cancellation policy

    About cancellation fee(Cancellation provisions)

    Cancellation of reservationAbout (cancellation) 
    If you unfortunately want to cancel your rContinue reading
  • Where can I use the regional coupon?

    Alpha Rental Sports rental / Iwappara Ski Resort lift coupon / Hotel shop / Drinks and lunch at restaurants / Can be used at rest areas.
    PleContinue reading
  • About meal time

    From the viewpoint of preventing the spread of coronavirus infection, you are required to wear a mask when entering.
    Also, please make a resContinue reading
  • Can I buy a lift ticket at the hotel?

    If you are staying, we offer a discounted price as an accommodation pack.
    This is a lift coupon, so please take this coupon and exchange it Continue reading
  • About ski & snowboard rental

    【Alpha rental sports】
    Hotel There is a rental shop operated by the hotel.
    It is also available for non-staying guests.
    For details, please sContinue reading
  • Is there a place to store my ski equipment?

    There is a locker exclusively for guests.
    Locker keys will be accepted in the rental room.
    Many people lose their keys, so please return theContinue reading
  • Is there a drying room?

    The hotel does not have a drying room.
    We do not accept ski / board wear or small items, so please dry them in your room.
  • Is there a transfer from the station?

    Please check the access page on the homepage and make a reservation for the shuttle bus in advance.
    WeContinue reading
  • Is there a parking lot?

    Free parking is available.
    In the green season, please use an empty space on the slope on the hotel slope.
    Ski season
    Iwappara Ski Resort paContinue reading
  • Is it necessary to prevent slipping of tire chains, etc.?

    The slope to the ski resort parking lot is constantly melting snow, but we recommend that you use studless tires because there is a risk of Continue reading
  • Can I enter the parking lot even at night?

    【Winter season information】
    You can come and go 24 hours a day.Please use the parking lot of Iwappara Ski Resort.(Free all day)
    The parking Continue reading
  • Can I send my luggage by courier?

    Avoid long-term storage and ship to arrive the day before as much as possible.
    Please note that cash on delivery and cash on delivery cannotContinue reading
  • Can I keep my luggage before check-in?

    Luggage can be stored at the front desk from 8am.
    Your luggage will be put in your room before check-in.
  • Can I leave my luggage after check-out?

    We will keep your luggage until you return.
    Please hand it to the person in charge at the front desk upon check-out.
  • Would you like to take a hot spring after check-out?

    You can use the natural hot spring public bath for free after check-out.
    Towels can be borrowed for a fee, so ask at the front desk.
  • Is there Wi-Fi?

    It can be used in common throughout this facility.
    Please check the information inside the facility that you will receive the PASS at the reContinue reading

Reservations and inquiries by phone

Please contact us if you have any questions.


From 9:00 to 21:00